LOCH LOMOND TRAVEL GROUP EMBRACES CUTTING-EDGE MOBIFER PLATFORM TO ENHANCE CUSTOMER EXPERIENCE AND OPERATIONAL EFFICIENCY

LOCH LOMOND TRAVEL GROUP EMBRACES CUTTING-EDGE MOBIFER PLATFORM TO ENHANCE CUSTOMER EXPERIENCE AND OPERATIONAL EFFICIENCY

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Loch Lomond Travel Group, part of McGill’s Bus Group, has announced the implementation of the innovative Mobifer coach booking and management platform, marking a significant step forward in its ongoing digital transformation strategy.

Developed by mobility technology specialist Hansatech, Mobifer is a cloud-based system designed to streamline the entire booking and operational workflow for coach operators. The platform enables seamless management of enquiries, quotations, payments and dispatch, while improving data accuracy and customer communication.

Already proven across Europe, Mobifer has delivered faster enquiry-to-booking conversion, reduced administrative time and enhanced operational visibility for operators using the system.

Loch Lomond Travel Group will deploy the platform across its operations to drive efficiencies, support scalable growth and further elevate the customer experience.

Richard Kirk, who is supporting the rollout of Mobifer in the UK, said: “Mobifer is a proven, operator-built platform shaped by real day-to-day challenges. We’re excited to see forward-thinking operators like Loch Lomond Travel Group embracing the technology to modernise their booking processes and unlock new opportunities for growth.”

 

Billy Dunsmore, General Manager of Loch Lomond Travel Group, added: “This is a major step forward for our business. By implementing Mobifer, we are investing in technology that simplifies how we manage bookings and operations, while delivering a smoother, more responsive service for our customers. It allows our team to work smarter, improve communication, and focus on providing the high-quality travel experiences we’re known for.”

The introduction of Mobifer reinforces McGill’s Bus Group’s commitment to innovation and continuous improvement across its portfolio, ensuring its businesses remain at the forefront of the UK coach and bus industry.

Learn more about Loch Lomond Travel Group at https://lochlomondtravelgroup.com/